Please use the following steps to troubleshoot the issue and try again:
If you’re on WiFi, turn on your mobile data or switch to a different internet connection
Try sending a smaller amount of money
Switch to a different payment method.
Check if the recipient has a UPI ID linked to their phone number
Check if you’ve reached your transaction limit
The transaction is successful/processing, but the amount was not added to the recipient’s bank account.
It can sometimes take up to 3 business days for the amount to show up in the recipient’s account. If the money isn’t received within 3 business days, please contact us for help.
The merchant transaction is successful/processing, but the payment was not updated on my merchant orders.
Please contact us for help and also reach out to your bank to file a chargeback.
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