superRewards FAQs

General Queries

How does the gift card redemption feature work?

You can now use your earned cashback to directly buy gift vouchers from top brands right inside the super.money app.

Why are gift cards the only way I can redeem my cashback?

We regularly update our rewards system to offer the best value. Currently, gift cards from top brands are available to everyone. Redeeming cashback directly to a bank account is an exclusive feature for select users. To unlock bank transfers, you can get a superCard for direct-to-bank withdrawals.

How can I start redeeming cashback directly to my bank account?

Getting a superCard instantly unlocks the ability to send your cashback directly to your bank account. It also upgrades your wallet:

• superCard or superCard by Kotak 811 gives you a flat 1% cashback on your UPI spends.

• superCard Pro gives you a 3% cashback on UPI spends.

• By buying and holding Digital Gold

• By Ordering on SplitStore

• T&C's Apply

Is there a minimum cashback balance I need to redeem?

You can start redeeming your cashback once you reach a minimum balance of ₹10.

Can I partially redeem my cashback?

To keep the process simple, your entire cashback balance is applied at once when you redeem it. This ensures you get the most value from your rewards in one go.

What brand vouchers can I get?

You can choose from over 25 different brands across various categories, including:

• Food: Zomato, Domino's

• Shopping: Amazon, Flipkart, Myntra

• Entertainment: PVR, JioHotstar

• Travel: MakeMyTrip, Ixigo.

Why didn't I get cashback on my gift card purchase?

Cashback offers on gift card purchases can vary from time to time. Our rewards system dynamically determines when cashback is applied, so you may see it on some purchases and not others.

How do I qualify to redeem cashback to my bank account?

We currently offer direct-to-bank redemptions to a select group of users. For now, most users can enjoy gift cards from top brands. If you would like to unlock bank transfers, getting a superCard enables this feature.

Is there a monthly limit on how many gift cards I can buy?

Some brands have monthly limits to ensure fair access for everyone. Currently, these limits are:

• Flipkart: Up to ₹50,000

• Amazon Pay: Up to ₹10,000

• Reliance JioMart: Up to ₹25,000.
  These limits refresh every month and can be updated from time to time.

How long are my gift cards valid for?

Each brand sets its own timeline, usually between 3 to 12 months. You can find the exact expiry date within the gift card details in "My gift cards" page via the Rewards page. We recommend using your voucher soon, as we are unable to renew it once they expire.

Redemption Related Queries

Can I buy multiple brand vouchers at once?

Currently, we process one gift card at a time to keep your transactions secure. If you want vouchers from multiple brands, simply complete one purchase and start a new transaction for the next one.

What if my cashback doesn't cover the full voucher price?

If your cashback does not cover the full amount, you can easily pay the remaining balance using superUPI.

I bought a gift card, but haven't received my code. What should I do?

We understand it can be concerning if your code hasn't arrived. Most cards are delivered instantly via WhatsApp. If you don't see it there, you can view your details under 'Gift Cards' in the Rewards section of your super.money app.

How will I receive my gift voucher after I purchase it?

Once you redeem your cashback, the voucher details will appear on your screen and will also be sent to you via WhatsApp. You can always access them later in the 'My Gift Cards' section on your Rewards page.

How long will it take to get my voucher code?

While most vouchers are ready instantly, it can occasionally take up to 5 minutes to generate your code. We appreciate your patience while the transaction processes.

Where can I find my past gift card purchases?

You can view your complete history by heading to the Rewards page and tapping on 'My Gift Cards'. This section contains all your past purchases and voucher details.

Why is my gift card code showing as "Invalid" or "Already Used"?

We understand it can be frustrating when a gift card code doesn’t work. Our gift cards are issued through our partner Gyftr, and this message usually appears if the redemption steps for the brand have not been followed correctly, if the code has already been redeemed, or if there is a technical issue with recognition. Please make sure you carefully follow the specific redemption instructions provided for the brand. If you have done this and the code still shows as invalid or already used, reach out to us at help@super.money with your registered mobile number. We will check the status of your gift card with Gyftr and assist you further.

What should I do if my gift card code isn't working?

We know it's frustrating when a code doesn't work as expected. Gift cards are issued through our partner Gyftr. Please follow the brand’s redemption steps carefully. If the code still doesn’t work, email us at help@super.money with your registered mobile number, and we’ll check the status with Gyftr.

Why can’t I change the amount of my gift card or purchase it at a lower price?

The minimum gift card amounts are set directly by the brands, and we are unable to enable custom amounts for those brands. The available purchase amounts are displayed in the gift card purchase screen by the brand, and you can select from those options to complete your purchase.

Payment Related Queries

What if my payment was successful but I don't see my gift card?

It can be concerning when a successful payment doesn't immediately show the voucher. Please allow up to 5 minutes for the gift card to appear and for the WhatsApp message to arrive. If the transaction ultimately fails, your money and cashback will be securely refunded within 5-7 business days.

Can I cancel my gift card and get a refund?

Because gift card codes are generated instantly for immediate use, we are unable to cancel or refund them once the redemption is complete.

Who should I contact if my gift card code isn't working?

If your code isn't working as expected, please email help@super.money with your registered contact number. We will personally reach out to the brand and get the issue resolved for you.

What happens if my gift card payment fails after my cashback is deducted?

Your rewards are safe. If a payment fails after your cashback has been deducted, we will return the cashback to your balance immediately, and you will be able to see it in your cashback balance.

New superRewards Home Screen and Screenshots.

Rewards Redemption Page              Buy GC Home Page            GC Payment Page

GC Creation Page                                                     GC Details Bottomsheet